Start with the tax issue in front of you
The right starting point depends on what the IRS is asking and what you can confirm about the account. State the deadline before discussing longer-term options so timing remains visible. In Citrus Heights, CA, the first call can identify whether the main question is a balance, notice, filing, payment or collection matter.
These pages explain subjects people commonly ask about and the documents or deadlines that may matter. Each topic is a starting point for a conversation, not a promise that an IRS option applies.
Choose a service subject
Penalty relief help
Review how a penalty question fits with your unpaid tax balance and what information a relief discussion may require.
Read penalty relief help →Past-due tax return help
Organize missing federal returns and the balance questions that may follow, with a clear first conversation about the years involved.
Read past-due tax return help →Tax liens and levy concerns
Talk through an IRS collection notice, a lien question or a levy warning before deciding which records and deadlines matter.
Read tax liens and levy concerns →Hardship and collection-delay review
Explain when an IRS balance is not affordable alongside necessary expenses and ask what collection-delay review may involve.
Read hardship and collection-delay review →Transcript and account review
Use notices, transcripts and payment records to clarify what the IRS shows before discussing a tax-debt service.
Read transcript and account review →Business tax-debt assistance
Separate business filing, employment-tax and balance questions so the first conversation can focus on the records and deadlines that apply.
Read business tax-debt assistance →State and local tax debt questions
Separate a state or local notice from an IRS balance and make a plan for the agencies, periods and documents involved.
Read state and local tax debt questions →First tax-debt call preparation
Know what to say about an IRS balance, notice or payment problem so the first call can produce a useful next step.
Read first tax-debt call preparation →Tax-debt document checklist
Collect only the records that match your IRS notice, balance or relief question and agree on a secure way to share them.
Read tax-debt document checklist →Tax-debt questions and answers
Review common questions about unpaid taxes, IRS notices, payment options and the information to bring to a first call.
Read tax-debt questions and answers →IRS letter and notice guide
Find the notice number, tax year and response date, then ask focused questions about the assistance the letter may require.
Read irs letter and notice guide →Tax-relief process and fees
Ask what the proposed tax-debt service includes, what it costs and which actions or records remain your responsibility.
Read tax-relief process and fees →About the local tax-debt service
Learn how to use the published business information and start a factual conversation about unpaid taxes or an IRS notice.
Read about the local tax-debt service →Make the next call useful
Keep the notice, tax year and payment record nearby. Ask what the proposed work covers, what it costs and how personal documents should be shared. Call the listed business at (855) 494-5639 when you are ready to explain the problem.